Question 1

What do I pay for?

Accepted Answer

The time your AI spends on your calls, and nothing else. There's no monthly fee and no trial clock. Your first 30 minutes of calls are free. After that it's 50¢ a minute, billed by the second, once a month, to the card on file. Every call gets the same thing: the AI asks the questions you chose, emails you the lead with the caller's number, and transcribes the call.

Question 2

Why per minute?

Accepted Answer

So you pay for the time the AI actually spends on your calls. A long intake with lots of questions costs more than a short one, and you decide how long it is. Hang-ups and junk calls under 20 seconds cost nothing.

Question 3

Do spam calls cost me?

Accepted Answer

Calls under 20 seconds are free, and the AI hangs up after about 25 seconds of dead air. A robocall that keeps talking past 20 seconds does bill, for the seconds it lasts, and no call runs past 10 minutes.

Question 4

Is there a cap?

Accepted Answer

No. A busy month costs what its minutes cost. Your AI ends any call at 10 minutes and hangs up on dead air, and you can set a monthly amount we'll email you about when you pass it. That email is an alert, not a limit: your line keeps answering.

Question 5

What if my intake has a lot of questions?

Accepted Answer

Each question adds roughly 20 seconds to a call. Your settings show an estimate of call length and cost as you add or remove questions.

Question 6

Do my own test calls count?

Accepted Answer

No. Calls from your own phone are always free, and so are the family and crew numbers you list. Anything else bills by the minute, and your first 30 minutes are free anyway.

Question 7

What happens if the AI can't answer a caller's question?

Accepted Answer

It takes their name and number and tells them you will call back. Nothing gets dropped, and you see the question in the transcript.

Question 8

Do I need a new number?

Accepted Answer

No. Your number stays yours. VoiceCharm gives you a second number that your missed calls forward to, and customers never see it.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. No contracts, and no monthly fee to stop: close your account any time from your portal. 30-day money-back guarantee: if you're not satisfied within 30 days of your first payment, ask for a full refund.

Question 10

Is it US only?

Accepted Answer

Yes, for now. US numbers only; other countries later.

Missed calls a month	Minutes	Cost
15	37.5	$18.75
40	100	$50
100	250	$125
None rang through	0	$0

50¢ a minute. No monthly fee.

VoiceCharm

What a month costs

What a month might cost

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