This is a placeholder privacy policy. Please have this reviewed and customized by legal counsel before launch.

Introduction

VoiceCharm LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI receptionist services.

Information We Collect

We collect the following types of information:

Contact Information: Name, email, phone number, company name
Call Data: Call recordings, transcripts, duration, timestamps
Payment Information: Processed securely through Stripe (we do not store credit card details)
Usage Data: Minutes used, call volume, feature usage

How We Use Your Information

We use collected information to:

Provide and improve our AI receptionist services
Process payments and billing
Send service notifications and updates
Provide customer support
Train and improve our AI models

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. Call recordings and transcripts are stored securely and access is restricted to authorized personnel only.

Data Retention

Call recordings and transcripts are retained for 90 days by default, unless you request longer retention. Account data is retained while your account is active and for a reasonable period afterward to comply with legal obligations.

Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
Export your data

HIPAA Compliance

For healthcare customers, we can provide Business Associate Agreements (BAAs) for HIPAA compliance. Please contact us for details.

Contact Us

For questions about this privacy policy, please contact us at hello@voicecharm.ai

Privacy Policy