Terms of Service

Last updated: 10/23/2025

This is a placeholder terms of service. Please have this reviewed and customized by legal counsel before launch.

Agreement to Terms

By accessing or using VoiceCharm services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Service Description

VoiceCharm provides AI-powered receptionist services including call answering, appointment booking, call routing, and related features. Service levels and features are subject to your subscription plan.

Fees and Payment

  • Setup Fee: $2,500 one-time, non-refundable
  • Monthly Subscription: $799/month, includes 1,200 minutes
  • Usage Overage: $0.20 per minute above included allowance
  • Payments processed through Stripe
  • Subscriptions auto-renew monthly unless canceled

Cancellation and Refunds

You may cancel your subscription at any time with 30 days notice via the customer portal. The setup fee is non-refundable. No refunds for partial months or unused minutes.

Acceptable Use

You agree not to:

  • Use the service for illegal purposes
  • Attempt to reverse engineer or circumvent service security
  • Use the service to make unsolicited marketing calls (spam)
  • Violate any applicable telecom regulations

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for service interruptions caused by third-party providers, network issues, or force majeure events.

Limitation of Liability

Our liability is limited to the amount paid by you in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

Intellectual Property

VoiceCharm retains all rights to our software, AI models, and technology. You retain rights to your call data and content.

Modifications to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of updated terms.

Governing Law

These terms are governed by the laws of California, USA, without regard to conflict of law principles.

Contact

Questions about these terms? Contact us at hello@voicecharm.ai