Worked example with assumed numbers. Not a customer.
All Worked Examples
Electrical · Worked Example

Electrical Contractor

An assumed 5-person electrical contractor paying $1,800 a month for a human answering service that closes in the evening, so after-hours callers reach voicemail.

$1,717
Example Monthly Saving vs. a $1,800 Answering Service
25%
Assumed Missed Call Rate
12
Assumed Calls Per Day
$83/mo
50¢ a minute, billed by the second, no monthly fee

Every number on this page is an assumption we chose, then arithmetic. None of it was measured from a customer. Change the inputs and the result changes with them.

Industry Context

Human answering services bill by the minute or by the month, and many keep set hours. This example assumes a service that costs $1,800 a month and still leaves 25% of calls unanswered, mostly after it closes. VoiceCharm bills 50¢ a minute for the calls it answers, so the saving here is the difference between the two bills.

Hang-ups and robocalls under 20 seconds are never charged
A human answering service follows the script it was given
A caller who reaches after-hours voicemail may not leave a message
VoiceCharm's AI ends any call at 10 minutes

The Problem

This team pays $1,800 a month for a human answering service and still misses calls. The service reads a generic script, so it can't ask whether the job is a panel upgrade or an outlet install, and it stops answering in the evening. After-hours callers get a voicemail asking them to call back during business hours.

What VoiceCharm Does Here

  • Asks the questions you chose: a panel upgrade, rewiring, outlets, or an emergency?
  • Answers after hours with a real conversation, not voicemail
  • Emails you each lead with the caller's name, number, answers and a summary
  • Marks the email URGENT when the call is urgent
  • Never charges for calls under 20 seconds, such as hang-ups and robocalls
Features in This Example
After-Hours AILead CaptureYour Intake QuestionsEmailed Lead BriefUrgent Flag

Before & After in This Example

Without VoiceCharm

Answering service cost$1,800/mo
Missed calls reaching voicemail66/mo
Revenue at risk/month$19,800
After-hours coverageVoicemail
Questions askedGeneric script

With VoiceCharm

VoiceCharm cost$83/mo
Missed calls reaching voicemail0 (forwarded to the AI)
Revenue recovered/month+$1,980
After-hours coverageAI answers 24/7
Questions askedThe ones you chose

ROI Calculation

Assumptions

Calls per day12
Current missed call rate25%
Assumed job value$600
Working days per month22
Share of answered calls that become a job50%
Share of at-risk revenue won back10%
Answering service replaced$1,800/mo
VoiceCharm pricing50¢ a minute, billed by the second, no monthly fee
VoiceCharm monthly cost$83/mo

What the Arithmetic Gives

Missed calls per month66 calls
Revenue at risk$19,800
Assumed won back$1,980 recovered + $1,717 saved
Monthly gain$3,697 (saving plus recovered revenue)
Twelve months of that$44,364
PaybackMonth one: $83 replaces $1,800

Cumulative Gain in This Example

Month 1
Without VC
$0
With VC
+$3,697
Month 3
Without VC
$0
With VC
+$11,091
Month 6
Without VC
$0
With VC
+$22,182
Month 12
Without VC
$0
With VC
+$44,364

Ready to Stop Missing Calls?

Your first 30 minutes are free. Then you'll have real numbers: how many calls you miss and what each one was about.

Start FreeDownload This Example

First 30 minutes free · then 50¢ a minute · no monthly fee · card required