Worked example with assumed numbers. Not a customer.

VoiceCharm

AI Receptionist for Service Businesses

Worked ROI Example

Electrical

Electrical Contractor: Worked ROI Example

5-person team replacing an expensive answering service

$1,717

Example Monthly Saving vs. a $1,800 Answering Service

25%

Assumed Missed Call Rate

Assumed Calls Per Day

$83/mo

VoiceCharm Cost

The Scenario

An assumed 5-person electrical contractor paying $1,800 a month for a human answering service that closes in the evening, so after-hours callers reach voicemail.

Industry Context

Human answering services bill by the minute or by the month, and many keep set hours. This example assumes a service that costs $1,800 a month and still leaves 25% of calls unanswered, mostly after it closes. VoiceCharm bills 50¢ a minute for the calls it answers, so the saving here is the difference between the two bills.

→Hang-ups and robocalls under 20 seconds are never charged

→A human answering service follows the script it was given

→A caller who reaches after-hours voicemail may not leave a message

→VoiceCharm's AI ends any call at 10 minutes

The Problem

This team pays $1,800 a month for a human answering service and still misses calls. The service reads a generic script, so it can't ask whether the job is a panel upgrade or an outlet install, and it stops answering in the evening. After-hours callers get a voicemail asking them to call back during business hours.

What VoiceCharm Does Here

✓Asks the questions you chose: a panel upgrade, rewiring, outlets, or an emergency?
✓Answers after hours with a real conversation, not voicemail
✓Emails you each lead with the caller's name, number, answers and a summary
✓Marks the email URGENT when the call is urgent
✓Never charges for calls under 20 seconds, such as hang-ups and robocalls

Before & After in This Example

Without VoiceCharm

Answering service cost$1,800/mo

Missed calls reaching voicemail66/mo

Revenue at risk/month$19,800

After-hours coverageVoicemail

Questions askedGeneric script

With VoiceCharm

VoiceCharm cost$83/mo

Missed calls reaching voicemail0 (forwarded to the AI)

Revenue recovered/month+$1,980

After-hours coverageAI answers 24/7

Questions askedThe ones you chose

ROI Calculation

Assumptions

Calls per day12

Current missed call rate25%

Assumed job value$600

Working days per month22

Share of answered calls that become a job50%

Share of at-risk revenue won back10%

Answering service replaced$1,800/mo

VoiceCharm pricing50¢ a minute, billed by the second, no monthly fee

VoiceCharm monthly cost$83/mo

What the Arithmetic Gives

Missed calls per month66 calls

Revenue at risk$19,800

Assumed won back$1,980 recovered + $1,717 saved

Monthly gain$3,697 (saving plus recovered revenue)

Twelve months of that$44,364

PaybackMonth one: $83 replaces $1,800

Cumulative Gain in This Example

Period	Without VoiceCharm	With VoiceCharm
Month 1	$0	+$3,697
Month 3	$0	+$11,091
Month 6	$0	+$22,182
Month 12	$0	+$44,364

This is a worked example, not a customer. Every number in it is an assumption VoiceCharm chose, followed by arithmetic; none of it was measured. Your results will depend on your market, pricing, call volume and how quickly you call leads back. It is not a forecast or a guarantee.