Dental Office
An assumed dental practice with 2 dentists and 1 front desk coordinator taking 25 calls a day. New-patient enquiries that come in while she is with a patient, at lunch, or after 5 PM go to voicemail.
Every number on this page is an assumption we chose, then arithmetic. None of it was measured from a customer. Change the inputs and the result changes with them.
Industry Context
A dental front desk checks patients in, deals with insurance and billing, and answers the phone, often all at once. Calls that arrive during lunch or after closing reach voicemail. This example counts only a new patient's first visit, at $350, and ignores anything they spend later. VoiceCharm suits new-patient enquiries and callback requests; every call is recorded and transcribed, so it isn't for calls involving patient health information.
The Problem
The front desk coordinator is the bottleneck. She's checking patients in, handling insurance verification, answering billing questions, and trying to answer the phone. During lunch the phone goes to voicemail. After 5 PM, voicemail. In this example 150 calls a month are missed, and a new patient who can't get through can call the next dentist on Google.
What VoiceCharm Does Here
- Answers the calls the front desk can't, including lunch and after hours
- Asks whether the caller is a new or existing patient, and whatever else you choose
- Emails the front desk each caller's name, number, answers and a summary
- Can book onto Google Calendar if you turn booking on
- Keeps the full transcript and recording in your dashboard
Before & After in This Example
Without VoiceCharm
With VoiceCharm
ROI Calculation
Assumptions
What the Arithmetic Gives
Cumulative Gain in This Example
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