Worked example with assumed numbers. Not a customer.

VoiceCharm

AI Receptionist for Service Businesses

Worked ROI Example

Dental

Dental Office: Worked ROI Example

Front desk overwhelmed, new-patient calls going to voicemail

$3,225

Example Monthly Gain, After VoiceCharm's Cost

30%

Assumed Missed Call Rate

Assumed Calls Per Day

$188/mo

VoiceCharm Cost

The Scenario

An assumed dental practice with 2 dentists and 1 front desk coordinator taking 25 calls a day. New-patient enquiries that come in while she is with a patient, at lunch, or after 5 PM go to voicemail.

Industry Context

A dental front desk checks patients in, deals with insurance and billing, and answers the phone, often all at once. Calls that arrive during lunch or after closing reach voicemail. This example counts only a new patient's first visit, at $350, and ignores anything they spend later. VoiceCharm suits new-patient enquiries and callback requests; every call is recorded and transcribed, so it isn't for calls involving patient health information.

→A front desk coordinator can't answer the phone while checking a patient in

→Lunch hours and evenings are when the phone goes unanswered

→A new patient who reaches voicemail can call another practice

→This example ignores everything a patient spends after the first visit

The Problem

The front desk coordinator is the bottleneck. She's checking patients in, handling insurance verification, answering billing questions, and trying to answer the phone. During lunch the phone goes to voicemail. After 5 PM, voicemail. In this example 150 calls a month are missed, and a new patient who can't get through can call the next dentist on Google.

What VoiceCharm Does Here

✓Answers the calls the front desk can't, including lunch and after hours
✓Asks whether the caller is a new or existing patient, and whatever else you choose
✓Emails the front desk each caller's name, number, answers and a summary
✓Can book onto Google Calendar if you turn booking on
✓Keeps the full transcript and recording in your dashboard

Before & After in This Example

Without VoiceCharm

Missed calls reaching voicemail150/mo

First-visit revenue at risk/month$34,125

Lunch hour coverageVoicemail

After-hours coverageVoicemail

Lead details after a missed callNone

With VoiceCharm

Missed calls reaching voicemail0 (forwarded to the AI)

First-visit revenue recovered/month+$3,413

Lunch hour coverageAI answers

After-hours coverageAI answers 24/7

VoiceCharm cost$188/mo

ROI Calculation

Assumptions

Calls per day25

Current missed call rate30%

Assumed job value$350 (first visit)

Working days per month20

Share of answered calls that become a job65%

Share of at-risk revenue won back10%

VoiceCharm pricing50¢ a minute, billed by the second, no monthly fee

VoiceCharm monthly cost$188/mo

What the Arithmetic Gives

Missed calls per month150 calls

Revenue at risk$34,125

Assumed won back$3,413 (10% of that)

Monthly gain$3,225 after VoiceCharm's $188

Twelve months of that$38,700

PaybackOne $350 first visit covers the month

Cumulative Gain in This Example

Period	Without VoiceCharm	With VoiceCharm
Month 1	$0	+$3,225
Month 3	$0	+$9,675
Month 6	$0	+$19,350
Month 12	$0	+$38,700

This is a worked example, not a customer. Every number in it is an assumption VoiceCharm chose, followed by arithmetic; none of it was measured. Your results will depend on your market, pricing, call volume and how quickly you call leads back. It is not a forecast or a guarantee.