Worked example with assumed numbers. Not a customer.

VoiceCharm

AI Receptionist for Service Businesses

Worked ROI Example

Legal

Small Law Firm: Worked ROI Example

Attorneys in court, intake calls going to voicemail

$17,701

Example Monthly Gain, After VoiceCharm's Cost

45%

Assumed Missed Call Rate

Assumed Calls Per Day

$149/mo

VoiceCharm Cost

The Scenario

An assumed small law firm with 2 attorneys and a part-time receptionist. The attorneys are in court, depositions, or client meetings for much of the day, and intake calls that arrive then go to voicemail.

Industry Context

A potential client with an urgent problem (an accident, an arrest, a divorce filing) may call more than one firm, and a firm that doesn't answer may not hear from them again. This example assumes an average case value of $5,000 and that 30% of answered intake calls become clients. Both are assumptions; yours will differ by practice area.

→A potential client may call more than one firm

→An attorney in court can't answer the phone

→A caller in a crisis may not leave a voicemail

→Case values vary widely by practice area; this example assumes $5,000

The Problem

Both attorneys are in court, depositions, or client meetings for much of the business day, and the part-time receptionist covers only some of the hours. The rest of the time, calls go to voicemail. Someone calling about a car accident, a custody dispute, or a business conflict may not leave a message; they can call the next firm on Google.

What VoiceCharm Does Here

✓Answers the calls nobody at the firm can take, at any hour
✓Asks your intake questions: case type, timeline, key facts, contact details
✓Marks the email URGENT when the matter is urgent (an arrest, a filing deadline)
✓Asks the questions you'd ask and emails you the caller's name, number and answers the moment the call ends
✓Can book consultations onto Google Calendar if you turn booking on

Before & After in This Example

Without VoiceCharm

Intake calls reaching voicemail119/mo

Revenue at risk/month$178,500

After-hours intakeVoicemail

Lead details after a missed callNone

Cost of current setup$0 (voicemail)

With VoiceCharm

Intake calls reaching voicemail0 (forwarded to the AI)

Revenue recovered/month+$17,850

After-hours intakeAI asks your questions

Lead details after a missed callEmailed after each call

VoiceCharm cost$149/mo

ROI Calculation

Assumptions

Calls per day12

Current missed call rate45%

Assumed job value$5,000 (avg case value)

Working days per month22

Share of answered calls that become a job30%

Share of at-risk revenue won back10%

VoiceCharm pricing50¢ a minute, billed by the second, no monthly fee

VoiceCharm monthly cost$149/mo

What the Arithmetic Gives

Missed calls per month119 calls

Revenue at risk$178,500

Assumed won back$17,850 (10% of that)

Monthly gain$17,701 after VoiceCharm's $149

Twelve months of that$212,412

PaybackOne $5,000 case covers the month

Cumulative Gain in This Example

Period	Without VoiceCharm	With VoiceCharm
Month 1	$0	+$17,701
Month 3	$0	+$53,103
Month 6	$0	+$106,206
Month 12	$0	+$212,412

This is a worked example, not a customer. Every number in it is an assumption VoiceCharm chose, followed by arithmetic; none of it was measured. Your results will depend on your market, pricing, call volume and how quickly you call leads back. It is not a forecast or a guarantee.