HVAC Team
An assumed 3-person HVAC company that gets 20 calls on a normal day, with one office coordinator answering the phone. Heat-wave weeks run higher; this example uses a normal month.
Every number on this page is an assumption we chose, then arithmetic. None of it was measured from a customer. Change the inputs and the result changes with them.
Industry Context
HVAC demand is seasonal. When a heat wave hits, calls arrive faster than one coordinator can answer them, and a caller with no cooling is the least willing to wait. The numbers below are assumptions for a normal month, not measurements. A surge month would mean more missed calls, and VoiceCharm's cost would rise with the minutes.
The Problem
One office coordinator answers the phone. On a normal day some calls are missed while she is on another line; in a heat wave, more are. A caller who reaches voicemail can try another company. In this example 154 calls a month go unanswered.
What VoiceCharm Does Here
- Answers several calls at once — no busy signal during surges
- Asks whether the caller is without heating or cooling and emails you their name, number, address and answer the moment the call ends
- Marks the email URGENT when the call is urgent
- With Google Calendar booking turned on, books routine maintenance into the next open slot
Before & After in This Example
Without VoiceCharm
With VoiceCharm
ROI Calculation
Assumptions
What the Arithmetic Gives
Cumulative Gain in This Example
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