Worked example with assumed numbers. Not a customer.

VoiceCharm

AI Receptionist for Service Businesses

Worked ROI Example

Auto Repair

Auto Repair Shop: Worked ROI Example

Mechanics under cars, service advisor overwhelmed

$4,795

Example Monthly Gain, After VoiceCharm's Cost

35%

Assumed Missed Call Rate

Assumed Calls Per Day

$174/mo

VoiceCharm Cost

The Scenario

An assumed auto repair shop with 3 bays and one service advisor who writes estimates, talks to customers at the counter, and answers the phone. In the morning rush and at pickup time, calls go unanswered.

Industry Context

In a small shop the service advisor is often the only person who answers the phone, and the same person is writing estimates and explaining repairs at the counter. Calls that come in during the morning rush or at pickup time ring out. This example assumes an average repair order of $650 and that 55% of answered calls turn into a job.

→A service advisor at the counter can't pick up the phone

→Morning drop-off and evening pickup are the busiest times at the counter

→A caller who gets no answer can call the next shop

→A driver who has broken down wants to hear back quickly

The Problem

The service advisor is stretched thin — juggling walk-in customers, writing estimates, coordinating with mechanics, and answering the phone. During the morning rush (7–10 AM) and end-of-day pickups (4–6 PM), calls stack up and go unanswered. A customer calling about brakes, a check engine light, or an oil change can call the next shop instead.

What VoiceCharm Does Here

✓Answers the calls the service advisor can't get to
✓Asks what the car needs (oil change, brakes, engine light) and whatever else you choose
✓Emails every lead with the caller's name, number, answers and a summary
✓Marks breakdown and tow-in calls URGENT in the email
✓Can book drop-offs onto Google Calendar if you turn booking on

Before & After in This Example

Without VoiceCharm

Missed calls reaching voicemail139/mo

Revenue at risk/month$49,693

Morning rush coverageSpotty

After-hours coverageVoicemail

Lead details after a missed callNone

With VoiceCharm

Missed calls reaching voicemail0 (forwarded to the AI)

Revenue recovered/month+$4,969

Morning rush coverageAI answers the overflow

After-hours coverageAI answers 24/7

VoiceCharm cost$174/mo

ROI Calculation

Assumptions

Calls per day18

Current missed call rate35%

Assumed job value$650

Working days per month22

Share of answered calls that become a job55%

Share of at-risk revenue won back10%

VoiceCharm pricing50¢ a minute, billed by the second, no monthly fee

VoiceCharm monthly cost$174/mo

What the Arithmetic Gives

Missed calls per month139 calls

Revenue at risk$49,693

Assumed won back$4,969 (10% of that)

Monthly gain$4,795 after VoiceCharm's $174

Twelve months of that$57,540

PaybackOne $650 repair covers the month

Cumulative Gain in This Example

Period	Without VoiceCharm	With VoiceCharm
Month 1	$0	+$4,795
Month 3	$0	+$14,385
Month 6	$0	+$28,770
Month 12	$0	+$57,540

This is a worked example, not a customer. Every number in it is an assumption VoiceCharm chose, followed by arithmetic; none of it was measured. Your results will depend on your market, pricing, call volume and how quickly you call leads back. It is not a forecast or a guarantee.