Auto repair shop answering service:
missed calls answered, leads in your inbox
Keep your number and forward the calls you can't pick up. VoiceCharm's AI answers, asks the questions you chose (the vehicle, the problem, how urgent it is) and emails you the lead with the caller's name and number. Your crew stays under the cars. You call back.
Your number stays yours • Forward with one dial code
What VoiceCharm Does for Auto Repair Shops
Your techs can't answer phones with grease on their hands. Your service writer handles one call at a time. VoiceCharm catches the rest.
Every Service Request by Email
Oil changes, brake jobs, diagnostics, major repairs: the AI asks what the car needs and emails you the caller's name, number and answers when the call ends. You call back and set the time. Google Calendar booking can be turned on if you want it; it's off by default.
24/7 — Even When the Bay Is Closed
Customers Google "mechanic near me" at 10 PM when their check engine light comes on. If you don't answer, the shop down the road might. VoiceCharm picks up the calls you miss, day or night, weekends and holidays.
Capture Every Service Request
Ask for the vehicle's year, make and model, the mileage, the symptoms and how urgent it is. The answers reach you in one email with a summary of the call. No more "what did they say was wrong?" guessing.
One Repair Order Covers It
A missed call might have been a $450 brake job. At 50¢ a minute, billed by the second, with your first 30 minutes free. For example, 20 calls of about 2.5 minutes each is about $25. If one of them is a repair order you would have missed, it has paid for itself.
How It Works for Your Shop
Customer Calls Your Shop
Your phone rings first. If nobody picks up, because it's after hours or your service writer is with another customer, the call forwards to VoiceCharm and the AI answers.
AI Handles the Conversation
Greets the caller with your shop name, finds out what they need (oil change, brake inspection, check engine light), and asks the questions you chose, such as vehicle year, make, model, and mileage.
Details Taken, No Guessing
Takes the caller's name and callback number and tells them you'll call back. It doesn't guess at prices or open bays. Anything it doesn't know, it says you'll confirm.
You Get a Full Summary
Every call sends you an email with the caller's name, number, answers and a summary. Urgent calls are marked URGENT. The full transcript and recording are in your dashboard.
Common Auto Repair Call Scenarios
Check Engine Light
"My check engine light came on" → AI asks your questions about symptoms, mileage and the vehicle → emails you the lead → you call back to set up the diagnostic.
Routine Maintenance
"I need an oil change" → asks which vehicle and anything else you want to know, like synthetic vs conventional → takes a callback number → the lead is in your inbox when the call ends.
Brake & Safety Concerns
"My brakes are squealing" → asks the questions you chose, such as how long and any grinding → takes the details → an urgent call is marked URGENT in your email → you call back.
Repair Status Checks
"Is my car ready?" → the AI has no view of your shop, so it takes the customer's name, number and the question as a message → you call back with the status.
After-Hours Breakdowns
Breakdown at 9 PM? AI takes down the symptoms, where the car is and a callback number, and emails them to you the moment the call ends. Urgent calls are marked URGENT.
Price Questions
"How much for brake pads?" → the AI doesn't guess at a price → says you'll confirm on the callback → takes the vehicle and a number so you can quote it properly.
Stop Losing Customers to the Shop Down the Street
A missed call can be a repair order for the next shop on the list.First 30 minutes free · then 50¢ a minute · no monthly fee · card required. Cancel anytime.